Delta Air Lines on Thursday night began flights connecting its Detroit hub with South America for the first time, with new nonstop service to Sao Paulo, Brazil.
If I had a nickel for every time I heard "Oh cool!" from children under 16 this past Saturday, Id' be able to purchase any aircraft on display at the La Guardia Kiwanis Kids Day event of 2007.
Taking care of your brand by taking care of your customers is something that not every airline understands these days. Why is it so important, and which airlines fail and which succeed?