A great letter to an obnoxious "elite" passenger, a woman has the gall to be upset for being removed from a flight, France to take on more Rafales, Ryanair 737 takes off some roof tiles in Germany, and more...
America's major airports have gotten a bad rap for aging, outmoded facilities. However, many airports have made large investments to meet the ever increasing demand for air travel.
Taking care of your brand by taking care of your customers is something that not every airline understands these days. Why is it so important, and which airlines fail and which succeed?