It is no secret that purchasing airfare on just about any airline involves an obstacle course of fees and charges. Checking a bag? Credit card, please. Want an exit row seat? Yea, there is probably a fee for that too. The list ...
On my recent trip to South Africa, I was privileged to be able to spend some time with the staff of this incredible airport to find out operationally how the airport is run and some insight into successes past and present.