Taking care of your brand by taking care of your customers is something that not every airline understands these days. Why is it so important, and which airlines fail and which succeed?
French passengers aboard an Aer Lingus flight were misled when an automated message mistakenly told them they were ditching in the water! We prepare for the Boeing 787 first flight tomorrow, British F/A's vote for an Xmas strik...
Once the foremost online aviation authority, a change of ownership has left many Airliners.net members up in arms over design changes and new policies.