In an interview with the Chicago Tribune, United CEO Glenn Tilton expresses interest in making you pay up to not get your bags last, apparently because the legacies havent' yet succeeded in reaching their goal of making every single American despise them and achieving zero customers. He also talks about a strong interest in merging with a carrier with a strong NYC presence.
United chief chases change
Everything is in play as Glenn Tilton tries to stay competitive
By Julie Johnsson | Tribune staff reporter
October 19, 2007
Believing that his airline needs deep, wrenching changes to remain competitive, United Airlines Chief Executive Glenn Tilton wants to pursue everything, from a merger to charging passengers who want their luggage to come first off the plane, as part of a major overhaul of the nation's second-largest airline.
In one of his first interviews since laying out a provocative five-year strategy approved by United's board last month, Tilton maintained that change is difficult, but necessary, if the airline is to remain competitive on the global stage and survive the next downturn in an industry famous for its ups and downs.
His willingness to examine new ways to wring money out of the carrier may be winning him kudos on Wall Street. But he's getting nothing but brickbats from United's unions and some longtime industry observers. More...




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