You Spoke and We Listened - Southwest Airlines Says Open Seating is Here to Stay!
Southwest Streamlines Its Boarding Without Assigning Seats
DALLAS, Sept. 19 /PRNewswire-FirstCall/ -- Our Customers have spoken! Southwest Airlines embraces and celebrates its unique open seating heritage, announcing today that Customers will continue to choose their favorite seat while onboard the aircraft. The airline does plan to make changes to its boarding; however, saying goodbye to the perceived "cattle call" and eliminating the need for Customers to "camp-out" in their boarding line at the gate. The boarding transformation will enhance Customers' Southwest experience, while maintaining the carrier's core values and Maverick character.
"Our open seating has served us exceptionally well throughout our 36-year history, and, after much research, deliberation, careful evaluation, and significant feedback from our Employees and Customers, we've decided that it is here to stay," said Gary Kelly, Southwest Airlines' Chief Executive Officer. "When we began our extensive exploration into the way our Customers board the aircraft, we set out to accomplish two things: improve the Customer Experience and increase Customer productivity. The new boarding delivers on both accounts and complements our legendary open seating."
http://biz.yahoo.com/prnews/070919/law078.html?.v=101
Coming from the inside which is not in the news..
Internally I have heard many, many passengers have spoken they do NOT want Assigned Seating, but rather they do not want to have to stand in line. Close to nearly all of our passengers in SAT and SAN who were surveyed absolutly LUV'd the Idea and were in full support of the new arrangements.
Any questions, please ask I will be happy to explain them.
Southwest Airlines even has a mini online school thing about the new boarding procedures.
http://www.southwest.com/help/boardingschool/
Alex
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