Again Alex, WN may board a lot of pax but the miles flown is very small compared to the big airlines in the world. Sure in the continental US your one of the biggest but in the world you are still a small fish.Southwest Airlines is on set to become the worlds largest airline (in terms of passengers boarded), including International, which yes I know WN doesn't even fly Intl routes, this is due to being SWA flies more passengers then the current largest airline in the world, American Airlines.
We know Alex, Tommy just experienced somerthing that most in his position will with this new boarding procedure since you hace now put someone who just plops down more money than someone who has flown more. The rest is all lip service. Whether Tommy files other airlines in the future is up to him but the treatment he is looking for can only be found on another carrier.No, it really isn't funny, it is quite sad, that one of the best customers for SWA, Tommy is all of a sudden mad at the airline he bragged about and gave the airline free advertising using his license plate. I took it upon myself not only as a friend but as a WN Employee to FIND OUT why he was upset, make excuses stating one thing if needed, and make calls and stuff to my co workers at the company to find out what happened and why he got the pass he did. I got my reasons, explained it to him, apologized, and encouraged him to call Colleen again or write in, as any of you that don't like what WN is offering and complain. WN is ONLY as good as the customer makes it, if you make it a bad flight its GOING to be a bad flight period. The same goes for ANY Airline, and believe it or not WN DOES CARE and WILL respond effectively ASAP to try to come to a reason between you the Customer and Southwest the Airline.
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