Kudos to US for Doing Something Nice

A nice story about US Airways doing something for a customer it didn't have to do.

A couple booked a trip to Ireland some months ago, but three weeks ago the husband got laid off, and they decided to postpone their trip. One problem...their $2200 tickets were nonrefundable, and travel insurance doesn't cover unemployment. They contacted US customer service but got no results. After finding a list of executive emails, the wife sent a message to COO Robert Isom... and a week later they were refunded!

Read the full story here: http://www.elliott.org/blog/troubled-ai ... -passenger

She picked the best person to email too. Isom is IMO one of the company's best assets. I think he really has his $hit together.