Matt Molnar
2008-10-06, 04:06 PM
Press release:
Virgin America Elevate Points Redemption Goes Live
Frequent Fliers Can Now Book Award Flights, Enjoy Industry-Leading Loyalty Program
SAN FRANCISCO, Oct. 6, 2008 (GLOBE NEWSWIRE) -- Virgin America, the California-based airline on a mission to make flying good again, today announced that Elevate loyalty program members can now begin redeeming Elevate points for award travel. Elevate is a first-of-its-kind loyalty program that offers guests the ability to redeem points at the point of booking, online or via the call center, with no black-out dates. This means Elevate members can redeem points for any unsold seat -- on any Virgin America flight, at any time.
"Our goal is to reinvent every aspect of the domestic air travel experience for the better, so we're proud to deliver a loyalty program unlike anything in the U.S. industry. Elevate offers Web-based redemption with dynamic pricing and no black-out dates, so guests don't have to jump through hoops to find or book the flights they've earned," said Virgin America President and CEO David Cush. "As the first U.S. airline to let travelers start earning points from our very first day of flying, we're thrilled to begin offering real rewards to our loyal guests."
Elevate members earn five points for every $1 spent on published base fares, and effective today can book a free flight with as few as four paid roundtrips. Through www.virginamerica.com (http://www.virginamerica.com), Elevate members now will be able to access all the features needed to manage their travel online, including using points like dollars to book flights online, viewing points and credits, and tracking past and future flights.
"We wanted to create a next generation loyalty program with a Web-based, user-friendly interface that delivers actual rewards fast. Travelers shouldn't have to try and rack up unachievable mile totals, and then when they do, struggle to find an open flight. Our dynamic pricing allows guests to book any unsold seat, making black-out dates a thing of the past," Cush added.
The Elevate program offers some other industry-leading features:
-- Simple "points per dollar" system, instead of typical miles or
segments flown
-- Visible "price in points" for booking flights online
-- Points can be used like dollars to book flights online*
-- No black-out dates -- guests can redeem points for any available
seat on any flight
-- Price in points varies based on class of service and seat
availability
-- Ability to use points to book one-way travel and book any class of
travel
-- 18-month rolling expiration for points from date of purchase
-- Customized member profile to help speed bookings -- go from flight
to confirmation in just a few clicks
-- Points earned through September 2008 will not expire until 2010
Elevate members can begin redeeming rewards today on Virgin America's Web site (www.virginamerica.com (http://www.virginamerica.com)) and at 1.877.FLY.VIRGIN (1.877.359.8474).
The airline's Elevate frequent flier program has grown to over 500,000 members since its launch in July of 2007, with 1,300 new members joining every day. Members receive exclusive offers to the unique events and opportunities only the world-class Virgin brand could provide. Some of the extraordinary rewards Elevate has offered include opportunities to fly on a JFK to LAX in-flight fashion show with the Victoria's Secret supermodels, tickets to the star-studded in-flight premiere of HBO's Entourage, and the chance to compete to earn a seat on a Virgin Galactic sub-orbital space flight (www.virginamerica.com/raceforspace (http://www.virginamerica.com/raceforspace)).
Loyalty Lab, Inc., a San Francisco-based loyalty technology provider, has helped power the airline's innovative, redemption program. With Loyalty Lab's Web-based, Software-as-a-Service (SaaS) technology, Virgin America is able to deliver a robust, seamless experience for guests. Virgin America tapped Loyalty Lab based on its unique ability to implement the dynamic redemption pricing that distinguishes Elevate from other frequent flier programs.
Metzner Schneider Associates, a leading customer engagement and marketing consultancy, developed the innovative customer acquisition, retention and loyalty strategy that defines Elevate today. Rokkan, a New York-based web services company, designed the Elevate user experience. The simple Web flow allows guests to toggle between points and credit card payment options.
Virgin America currently flies to seven cities with daily flights from: SFO to LAX, SFO to JFK, SFO to SAN, SFO to IAD, SFO to LAS, SFO to SEA, LAX to JFK, LAX to IAD, LAX to SEA, and non-stop JFK to LAS.
*Coming in 2009: Members also will be able to combine points and dollars to redeem online. Members will be able to tailor the in-flight experience by loading a favorite play-list or videogame avatar.
Virgin America Elevate Points Redemption Goes Live
Frequent Fliers Can Now Book Award Flights, Enjoy Industry-Leading Loyalty Program
SAN FRANCISCO, Oct. 6, 2008 (GLOBE NEWSWIRE) -- Virgin America, the California-based airline on a mission to make flying good again, today announced that Elevate loyalty program members can now begin redeeming Elevate points for award travel. Elevate is a first-of-its-kind loyalty program that offers guests the ability to redeem points at the point of booking, online or via the call center, with no black-out dates. This means Elevate members can redeem points for any unsold seat -- on any Virgin America flight, at any time.
"Our goal is to reinvent every aspect of the domestic air travel experience for the better, so we're proud to deliver a loyalty program unlike anything in the U.S. industry. Elevate offers Web-based redemption with dynamic pricing and no black-out dates, so guests don't have to jump through hoops to find or book the flights they've earned," said Virgin America President and CEO David Cush. "As the first U.S. airline to let travelers start earning points from our very first day of flying, we're thrilled to begin offering real rewards to our loyal guests."
Elevate members earn five points for every $1 spent on published base fares, and effective today can book a free flight with as few as four paid roundtrips. Through www.virginamerica.com (http://www.virginamerica.com), Elevate members now will be able to access all the features needed to manage their travel online, including using points like dollars to book flights online, viewing points and credits, and tracking past and future flights.
"We wanted to create a next generation loyalty program with a Web-based, user-friendly interface that delivers actual rewards fast. Travelers shouldn't have to try and rack up unachievable mile totals, and then when they do, struggle to find an open flight. Our dynamic pricing allows guests to book any unsold seat, making black-out dates a thing of the past," Cush added.
The Elevate program offers some other industry-leading features:
-- Simple "points per dollar" system, instead of typical miles or
segments flown
-- Visible "price in points" for booking flights online
-- Points can be used like dollars to book flights online*
-- No black-out dates -- guests can redeem points for any available
seat on any flight
-- Price in points varies based on class of service and seat
availability
-- Ability to use points to book one-way travel and book any class of
travel
-- 18-month rolling expiration for points from date of purchase
-- Customized member profile to help speed bookings -- go from flight
to confirmation in just a few clicks
-- Points earned through September 2008 will not expire until 2010
Elevate members can begin redeeming rewards today on Virgin America's Web site (www.virginamerica.com (http://www.virginamerica.com)) and at 1.877.FLY.VIRGIN (1.877.359.8474).
The airline's Elevate frequent flier program has grown to over 500,000 members since its launch in July of 2007, with 1,300 new members joining every day. Members receive exclusive offers to the unique events and opportunities only the world-class Virgin brand could provide. Some of the extraordinary rewards Elevate has offered include opportunities to fly on a JFK to LAX in-flight fashion show with the Victoria's Secret supermodels, tickets to the star-studded in-flight premiere of HBO's Entourage, and the chance to compete to earn a seat on a Virgin Galactic sub-orbital space flight (www.virginamerica.com/raceforspace (http://www.virginamerica.com/raceforspace)).
Loyalty Lab, Inc., a San Francisco-based loyalty technology provider, has helped power the airline's innovative, redemption program. With Loyalty Lab's Web-based, Software-as-a-Service (SaaS) technology, Virgin America is able to deliver a robust, seamless experience for guests. Virgin America tapped Loyalty Lab based on its unique ability to implement the dynamic redemption pricing that distinguishes Elevate from other frequent flier programs.
Metzner Schneider Associates, a leading customer engagement and marketing consultancy, developed the innovative customer acquisition, retention and loyalty strategy that defines Elevate today. Rokkan, a New York-based web services company, designed the Elevate user experience. The simple Web flow allows guests to toggle between points and credit card payment options.
Virgin America currently flies to seven cities with daily flights from: SFO to LAX, SFO to JFK, SFO to SAN, SFO to IAD, SFO to LAS, SFO to SEA, LAX to JFK, LAX to IAD, LAX to SEA, and non-stop JFK to LAS.
*Coming in 2009: Members also will be able to combine points and dollars to redeem online. Members will be able to tailor the in-flight experience by loading a favorite play-list or videogame avatar.