Check the link, its a quick story about how Canon fixed a 5 year old camera for this customer for free. Great way to ensure a customer keeps coming back.
http://consumerist.com/2010/07/canon-fi ... -free.html
I can attest to Canon's outstanding customer service, reliable repairs, and fast turn around time. I've used Canon twice for repairs and they were great, and one item was out of warranty by a year but like the story in the link, it was a known issue so Canon took care of it. No company is perfect but the real test of customer service is when there's a problem, do they get it right.
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