Way to go United!

**T-Bird76** · 2010-04-12, 03:29 PM

http://consumerist.com/2010/04/united-f ... -bags.html

Here's some top notch customer service for you!

**MarkLawrence** · 2010-04-12, 03:57 PM

Ohhh...absolutely the best way to keep a customer!

**PhilDernerJr** · 2010-04-12, 04:12 PM

...perhaps in the future, you should make other travel arrangements."
”

Well if that's what United insists on, then I'm sure that this customer and many others will have no problem obliging.

**emshighway** · 2010-04-12, 04:55 PM

If you can't carry your own baggage then maybe you shouldn't be taking it on the plane. Maybe she should have checked it knowing she wouldn't be able to get it in the overhead.

**T-Bird76** · 2010-04-12, 05:21 PM

Originally Posted by emshighway

If you can't carry your own baggage then maybe you shouldn't be taking it on the plane. Maybe she should have checked it knowing she wouldn't be able to get it in the overhead.

I do agree that if you can't handle your carryon you should check it but the way this situation was handled was just a disgrace. Even the person it was reported to clearly could careless, very sad what UAL has turned into.

**PhilDernerJr** · 2010-04-12, 06:16 PM

I agree 100% with what Tommy said. This, to me, is what can now be expected of United these days. I used to love them so much and they've just gone down the tubes.

**cancidas** · 2010-04-12, 06:31 PM

Originally Posted by emshighway

If you can't carry your own baggage then maybe you shouldn't be taking it on the plane. Maybe she should have checked it knowing she wouldn't be able to get it in the overhead.

i have to agree but if the person really is disabled a little bit of help goes a long way. what that FA did is a downright disgace!

**lijk604** · 2010-04-12, 06:52 PM

There are 2 sides to every story, and after reading that blog, and not finding one other person who was there to corroborate her story, I'm sure she is leaving some details out.

Now, I haven't traveled as much as Tommy, in fact I dont think anyone here has, but when a disabled person is brought to an aircraft in a wheelchair, they do not have any carry on's other than a purse/handbag/briefcase with them. If this woman has such a severe spinal injury, why did she refuse the wheelchair? Why did she PULL her carry-on from the curb to the gate without an issue?

Sorry, I've pulled many a carry-on in my day, and no matter how light, you know you are pulling it. Cant say how many times people have kicked my bag while I was walking because they were so wrapped up in a cell phone call, iPod, etc. If I had a bad back and the carry-on got kicked, jostled, etc. enough that would put me in such severe pain, I wouldn't have one.

If this was a small carry on as she admits, why didn't she put it under her seat? That's still legal, and actually preferred by the airlines. I agree with 'ems' if she couldn't lift it, check it. Better yet...GATE CHECK IT!!! That happens on every flight when the bins are full or the bags are too big.

Now, I'm not saying that the comments made by the people representing UA were not rude & uncalled for. Based on the response, it sounds like she complained to the FA Union, and NOT UA Customer service. I find it hard to believe that ANY major carrier would reply with such a curt, rude, uncalled for reply. That was the typical reply of a union shop-steward.

Just my 2 cents

**ISP Pilot** · 2010-04-12, 06:53 PM

The FA should have been a little more sympathetic but still in the end politely refuse to help stow the bag. Disabled or not, if you can't stow it, then you should check it in or not bring it with you.

**Cary** · 2010-04-16, 05:23 PM

Sorry if I sound insensitive, but after reading some of her other blog posts, I would question how accurate her story and some of those quotes were...

http://evilpuppy.livejournal.com/329738.html
http://evilpuppy.livejournal.com/358941.html

**Flying Tigers** · 2010-04-30, 02:59 PM

Originally Posted by Cary

Sorry if I sound insensitive, but after reading some of her other blog posts, I would question how accurate her story and some of those quotes were...

http://evilpuppy.livejournal.com/329738.html
http://evilpuppy.livejournal.com/358941.html

Yeah I call BS on this story. There's got to be more to it. It appears sh*tting on UAL has become the thing to do.

NLovis · 2010-05-02, 07:49 PM

Originally Posted by Flying Tigers

Originally Posted by Cary

Sorry if I sound insensitive, but after reading some of her other blog posts, I would question how accurate her story and some of those quotes were...

http://evilpuppy.livejournal.com/329738.html
http://evilpuppy.livejournal.com/358941.html

Yeah I call BS on this story. There's got to be more to it. It appears sh*tting on UAL has become the thing to do.

Sadly it can be said for the whole industry nowadays. Most ppl blame everything on the airline when in fact most of the problems encountered arent caused by the airline itself. Ppl just look for somebody to blame. Were all smart ppl in this country (i think). Things would be smoother if we all just followed the rules. Now if this flight attendent did this then she most likely has done it in the past as well. If that be the case UAL would have fired her alreay. I'm not rapping here but no airline wants a bad impression. Though it seems its easy to get UAL for this stuff.

**Art at ISP** · 2010-05-03, 09:25 AM

I have a hard time believing this as written, although I have witnessed similar on other airlines.

Not to worry, there's a new sheriff coming to town for UA, and CO KNOWS how to take care of customers.