Looking for BlackBerry Help

[cancidas]

i've been trying to get the pix off my phone and onto my computer for a week now. i keep getting an error message when i try opening the Roxio Media Manager software, no matter how many times i've reinstalled it or pulled the battery on my phone. anyone have any suggestions?

[Jonesbeach]

Try enabling the Mass Storage Mode feature on the phone. That way you don't have to use Roxio, you can just plug in the phone and it shows up as a separate hard drive. On the Curve it's located under Options -> Media Card -> Mass Storage Mode Support. Set that to On.

[cancidas]

Try enabling the Mass Storage Mode feature on the phone. That way you don't have to use Roxio, you can just plug in the phone and it shows up as a separate hard drive. On the Curve it's located under Options -> Media Card -> Mass Storage Mode Support. Set that to On.

i always wondered why it didn't come up as a separate drive. i have the mode selected ON. there's another option "auto enable mass storage mode when connected." should that be "yes"?

[Fighting_falcon_51]

Or if you want you can uninstall and reinstall Roxio and if that doesnt work you can uninstall want re install C++

[cancidas]

Or if you want you can uninstall and reinstall Roxio and if that doesnt work you can uninstall want re install C++

unfortunately the roxio install was part of the BB software bundle. no way to remove just that, i tried. what's is C++?

[emshighway]

C++ is the programming language. Are you on Vista? That could be the problem. I had something similar but I went to Windows 7. Are you using version 5 of the BB Software?

[cancidas]

C++ is the programming language. Are you on Vista? That could be the problem. I had something similar but I went to Windows 7. Are you using version 5 of the BB Software?

XP on the computer and v4.6.1.231 on the BB.

[emshighway]

Try version 5
https://www.blackberry.com/Downloads/co ... 0CC3CD74DA