(This is me Phil, not Mel typing) Listening to those tapes is very disturbing. Not because of the incident, but because the callers say "A plane went into the Hudson, and the dispatcher replies "What city?" I don't care about jurisdiction, but if you are a 911 dispatcher and you don't know where the Hudson is, then you shouldn't be dealing with emergency situations for a living. Regular people don't know the jurisdictions, and the Hudson is a border between two states. The dispatcher should know who to pass the call to. I feel like precious seconds are lost.
Can some of you EMT/Paramedic, Police, etc., people shed some light on this?
(again, not Mel, but Phil)
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