Results 1 to 2 of 2

Thread: Kudos to US for Doing Something Nice

  1. 2008-06-23, 03:59 PM #1
    Matt Molnar
    Matt Molnar is offline
    Moderator Matt Molnar's Avatar
    Join Date
    Apr 2005
    Location
    New York
    Posts
    9,302
    Send a message via AIM to Matt Molnar

    Kudos to US for Doing Something Nice

    A nice story about US Airways doing something for a customer it didn't have to do.

    A couple booked a trip to Ireland some months ago, but three weeks ago the husband got laid off, and they decided to postpone their trip. One problem...their $2200 tickets were nonrefundable, and travel insurance doesn't cover unemployment. They contacted US customer service but got no results. After finding a list of executive emails, the wife sent a message to COO Robert Isom... and a week later they were refunded!

    Read the full story here: http://www.elliott.org/blog/troubled-ai ... -passenger
    Ladies and gentlemen, this is your captain speaking. We have a small problem.
    All four engines have stopped. We are doing our damnedest to get them under control.
    I trust you are not in too much distress. —Captain Eric Moody, British Airways Flight 9
    Reply With Quote Reply With Quote
  2. 2008-06-24, 02:01 AM #2
    PHL Approach
    PHL Approach is offline
    Senior Member
    Join Date
    Apr 2006
    Location
    PTW R-090 12.9 DME/ ARD R-275 17.0 DME
    Posts
    351
    Send a message via AIM to PHL Approach Send a message via MSN to PHL Approach

    Re: Kudos to US for Doing Something Nice

    She picked the best person to email too. Isom is IMO one of the company's best assets. I think he really has his $hit together.
    Reply With Quote Reply With Quote
« "Upset" UA Captain Cancels Flight After Co-worker Argument | Yahoo CEO Selling his Global Express »

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules