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Thread: My Canon 100-400 out of commission

  1. #1
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    My Canon 100-400 out of commission

    I realized that my Shots were not coming out as sharp as they should be. It was very frustrating. I thought there was something wrong with the way I shoot or Post processing, Finally decided to send my Lens into Canon.

    It is going to cost $350 to repair and they don't tell you what is wrong with it untill after the repair.

    Hopefully I get it back before my trip to Singapore.


    Eric
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  2. #2
    Moderator Matt Molnar's Avatar
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    Re: My Canon 100-400 out of commission

    That stinks. Good luck.
    Ladies and gentlemen, this is your captain speaking. We have a small problem.
    All four engines have stopped. We are doing our damnedest to get them under control.
    I trust you are not in too much distress. —Captain Eric Moody, British Airways Flight 9

  3. #3
    Administrator PhilDernerJr's Avatar
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    Re: My Canon 100-400 out of commission

    Did they say exactly what was wrong with it? Broken autofocus? Condensation?
    Email me anytime at [email protected].

  4. #4
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    Re: My Canon 100-400 out of commission

    Quote Originally Posted by Phil D.
    Did they say exactly what was wrong with it? Broken autofocus? Condensation?
    The Canon Rep on the phone could not tell me what was wrong with it. At this point I just need it repaired as soon as possible so I have it for my trip.
    It's hard to take chances but sometimes it's better if you do

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  5. #5
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    Re: My Canon 100-400 out of commission

    They didn't tell what's wrong with it? Hmmmm that's BS to me. That's like bringing in a car and the shop telling you its going to cost you such and such but won't say what's wrong with the car.

  6. #6
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    Re: My Canon 100-400 out of commission

    Quote Originally Posted by T-Bird76
    They didn't tell what's wrong with it? Hmmmm that's BS to me. That's like bringing in a car and the shop telling you its going to cost you such and such but won't say what's wrong with the car.
    Well whatever is wrong with it they doubled the estimate within about 5 minutes. First email I got was an estimated repair for about $175, then received another email saying that the new Estimate was $350. All it says is "Parts Required".

    The woman on the phone was not very helpful, but was happy to take my credit card info.
    It's hard to take chances but sometimes it's better if you do

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  7. #7
    Moderator mirrodie's Avatar
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    Re: My Canon 100-400 out of commission

    THat is not cool. Keep us abreast. Sorry it seems I've jinxed 2 people now :(
    And I, I took the path less traveled by
    and that has made all the difference......yet...
    I have a feeling a handle of people are going to be very interested in what I post in the near future.

    http://www.jetphotos.net/showphotos.php?userid=187

  8. #8
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    Re: My Canon 100-400 out of commission

    Nikon ftw :lol:
    Puts the MIA in NYCA

  9. #9
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    Re: My Canon 100-400 out of commission

    Good News, My Lens has been repaired and shipped. I should receive it Today or Tomorrow.
    It's hard to take chances but sometimes it's better if you do

    http://www.southpawcaptures.com
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  10. #10
    Administrator PhilDernerJr's Avatar
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    Re: My Canon 100-400 out of commission

    Excellent. Will you learn at any point what was wrong with it? Surprised they kept you in the dark.
    Email me anytime at [email protected].

  11. #11
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    Re: My Canon 100-400 out of commission

    Still don't know what was wrong with it. All I got was Status: Completed. Shipped.
    It's hard to take chances but sometimes it's better if you do

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  12. #12
    Moderator Matt Molnar's Avatar
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    Re: My Canon 100-400 out of commission

    I would be really annoyed that in this day and age a massive high-tech company like Canon can't give a simple explanation of the problem when they repair an expensive piece of equipment. I guess they might include it in the box, though...
    Ladies and gentlemen, this is your captain speaking. We have a small problem.
    All four engines have stopped. We are doing our damnedest to get them under control.
    I trust you are not in too much distress. —Captain Eric Moody, British Airways Flight 9

  13. #13
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    Re: My Canon 100-400 out of commission

    Canon is apparently notorious for this sort of behavior...

  14. #14
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    Re: My Canon 100-400 out of commission

    They hopefully put a work order slip in the box. If they don't, you should complain.
    "lol retart"

  15. #15
    Moderator mirrodie's Avatar
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    Re: My Canon 100-400 out of commission

    So what was the word?
    And I, I took the path less traveled by
    and that has made all the difference......yet...
    I have a feeling a handle of people are going to be very interested in what I post in the near future.

    http://www.jetphotos.net/showphotos.php?userid=187

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