Consumerist.com has published the exasperating tale of a Skybus customer attempting to fly from Bellingham, WA to Columbus. A quick rundown of the events...
• Skybus's "terminal" at Bellingham is a double-wide trailer out on the ramp.
• Their computer system was down, so check-in was nearly impossible.
• The agents on duty said their IT guys were not picking up their phones to fix the check-in system. The ticket counter did not have phones... the agents were using their personal cell phones.
• Despite the guy having a printout of his confirmation, the agent refused to allow him on the plane as his name was not on their manifest, simply concluding "that's not my problem."
• Demands to speak with a supervisor were refused as there is no supervisor and they don't have a call center.
• Agent forced him to buy a $440 walk-up fare, double his original round-trip fare.
• After buying his ticket, agent refused to accept his 71 lb suitcase, claiming they don't take bags over 50 lb, even though their website says the limit is 75 lb.
• After hitting the Submit button on their website customer service form, their autoresponse read "Thanks for letting us know about your problem. We may or may not get back to you. Good luck!"
• When he returned to Bellingham from Columbus, the nasty agent confronted him: "Hey, I remember you! You're the jackass who sent our corporate offices a complaint email about me and demanded I be fired! Well good luck, bucko, you're gonna have to try a lot harder than THAT!"
Click below for the much more detailed story: http://consumerist.com/339587/turns-out ... at-you-get
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