One word....Delays.
-T6 has no climate control, it’s hot in the summer..freezing cold in the winter and its dirty.
-Bathrooms in T6 are very dirty.
-JFK ground staff aren't friendly and don't like to be asked a question.
-True Blue is HORRIBLE. Points expire and the system does not work well if the majority of you're flights are short haul. I flew the same amount of legs with B6 as I did with WN and got zero free travel and two free tickets with WN.
-No travel partners with True Blue.
-No codeshares
-No free drinks
-Boarding process when a flight is running late comes down to "everyone get on."
-No buy on board, one can get tired of blue chips on you're way to Long Beach after three hours.
-Long Beach is not a good alternative to LAX, perhaps Orange County but not LA.
-One fare to choose from, business travel sometimes needs a refundable anytime ticket.
-No pillows and blankets.
Its obvious you dont like B6 but lets get the facts right!!!
Delays -- Not our doing --Almost every afternoon JFK has had a gnd stop or hold due to volume and weather. With our base in JFK at least 75% of our flights go through JFK hence the ripple effect on the system if there is a problem.
No climate control--- Our terminal is over 40 yrs old and we do have funtioning AC and heat..Dont forget we are only in that building 7 yrs and not going to spend mega bucks on upgrading a 40 yr system only to move out next year--All of our bathrooms have been re-furbished in the terminal.You make it sound like we are on par with Deltas terminal.
Unfriendly ground crew..maybe you had a crew member who was having a bad day but we constantly hear of all the good that our crewmwmbers do .
Everybody get on- During delays you try to get everyone on the AC as expeditiously as poosible to try to put time back in to the system. During normal boarding procedures we start boarding at least 30 min before departure. In some cases we start 40 minutes.. Doesnt sound like the cattle call like on on SWA.
Maybe our true blue system isnt the best but Im not familiar with it to argue the point. Its 5 1/2 yrs old and hasnt changed much so it must be working..
No buy on board---Do you need that when you can get unlimited snacks and drinks. Buy your food before you get on and its cheaper too
All our flights have pillows and blankets and they are free.
Dont like LGB dont go there. Other airlines fly to where you want.
And yes we do have refundable fares for those who need them. and yes we do block certain seats for these customers up until the day of departure.