The TSA officers are probably the most trained government employees. They have to go through three hours of training a week. There is classroom and computer training. Besides daily tests by inspectors, the x-rays machines run constant tests of images. Screeners must recertify every year or they are terminated (The process has changed a little with quarterly tests instead of one annual). This is one of the reasons for the reported high turnover.Originally Posted by T-Bird76
As far as customer service it is stressed but you do get what you pay for...
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