So it’s the last straw for me with jetBlue, I'm done with them. I put up with the six hour delays this year, the overcrowded uncomfortable conditions in T6 but this is it. Today I sign into my TrueBlue account and come to find that 20 yes 20 points have expired. Apparently jetBlue's points expire within one year even with continued activity according to the rather could careless attitude of the jetBlue CSR I spoke to. What's even funnier is only last week I get an email from jetBlue congratulating me for being a TrueBlue customer for one year, yeah congratulations and as a reward we're taking you're points away.....great customer service..... Yeah I know some of you are probably saying to yourself what a snob but when you give you're business to someone as much as I do you do come to expect some level of service in return.
I was under the impression that you're Trueblue points would not expire if you continued to have an active account, but I guess I should have read a bit further. What amazes me is I've flown the same amount of legs with Southwest in the same period of time and I've earned 2 free tickets with WN and my points are good for a full two years. I guess it’s easy to see which FF program is better.
Clearly jetBlue is not a business friendly airline nor as I'm coming to learn are they a customer friendly airline. Where’s the incentive for me as a frequent flyer to give them my business? You basically get nothing back from flying jetBlue. I really hope Virgin America comes along and buys this poor excuse for an airline and cleans house. I’ve sent a request to their customer service folks to close my Trueblue account as I’m going to do my very best not to step foot on one of their planes again.
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