I don;t really balme the line folks that much as much as management. it always starts at the top... and that philosophy has to be bred... anyway.
As for experiences, I have had nothing but fine experiences at ALL the airports foreign and domestic... the only snags have been in the SLOWNESS but never an issue... I follow procedures, make no fuss about anything, follow the basic rules.. never an incident.
I also feel that there are far more happy customers and good transactions than the poor ones we hear about. I do not believe the whole system is either corrupt or incapable as some would have you believe. If experience is any indication, all I have to complain about is the lack of resources at the busiest checkpoints.
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