PDA

View Full Version : Looking for BlackBerry Help


cancidas
2009-09-06, 02:28 AM
i've been trying to get the pix off my phone and onto my computer for a week now. i keep getting an error message when i try opening the Roxio Media Manager software, no matter how many times i've reinstalled it or pulled the battery on my phone. anyone have any suggestions?


http://i120.photobucket.com/albums/o161/cancidas/error1.jpg
Jonesbeach
2009-09-06, 09:37 AM
Try enabling the Mass Storage Mode feature on the phone. That way you don't have to use Roxio, you can just plug in the phone and it shows up as a separate hard drive. On the Curve it's located under Options -> Media Card -> Mass Storage Mode Support. Set that to On.
cancidas
2009-09-06, 02:06 PM
Try enabling the Mass Storage Mode feature on the phone. That way you don't have to use Roxio, you can just plug in the phone and it shows up as a separate hard drive. On the Curve it's located under Options -> Media Card -> Mass Storage Mode Support. Set that to On.
i always wondered why it didn't come up as a separate drive. i have the mode selected ON. there's another option "auto enable mass storage mode when connected." should that be "yes"?
Fighting_falcon_51
2009-09-06, 09:22 PM
Or if you want you can uninstall and reinstall Roxio and if that doesnt work you can uninstall want re install C++
cancidas
2009-09-06, 09:34 PM
Or if you want you can uninstall and reinstall Roxio and if that doesnt work you can uninstall want re install C++
unfortunately the roxio install was part of the BB software bundle. no way to remove just that, i tried. what's is C++?
emshighway
2009-09-06, 10:44 PM
C++ is the programming language. Are you on Vista? That could be the problem. I had something similar but I went to Windows 7. Are you using version 5 of the BB Software?
cancidas
2009-09-06, 10:53 PM
C++ is the programming language. Are you on Vista? That could be the problem. I had something similar but I went to Windows 7. Are you using version 5 of the BB Software?
XP on the computer and v4.6.1.231 on the BB.
emshighway
2009-09-06, 11:10 PM
Try version 5
https://www.blackberry.com/Downloads/co ... 0CC3CD74DA (https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F 3BB068C22&dl=E1FDF916F317D938F3525F0CC3CD74DA)