stuart schechter
2008-04-08, 09:54 PM
My story.
To whom it may concern,
Hello, My name is Stuart Schechter and I recently had an unpleasant and gross experience onboard one of your flights. I was travelling on United flight 426 servicing Jackson Hole to Denver on March 27th. I got to my seat only to find that the seatback pocket of my seat had not been cleaned or restocked at all. The magazine was still creased to a page and there were wrappers for “Biscoff” Waffers in the pocket, not to mention the used tissues that were lying next to it. But that was not all, the magazine that I just mentioned, the cover of it was STUCK to the seatback pocket by a wadded up piece of gum. How lovely, I just had a great skiing vacation and I chose to fly United because I thought it would be a pleasant, sanitary experience, but much to my surprise, it was not and I don’t know if United will be getting my service again. I have included pictures at the end of this email outlining the aforementioned trash.
On another note, on my trip out to Jackson on United 361 on March 21st, I left a valuable radio worth $100 on the plane. I am an aviation enthusiast and I had been listening to the aircraft communications before I got on the plane. When I got on the plane I must have left it in the seatback pocket of the aircraft and after realizing this, I went to a customer service agent in Denver on my return trip home to get the number for lost and found to see if they had it. The agent told me to leave a message and they would get back to me if they had it. I got the number and, to my dismay, was not even able to leave a message, the mailbox was full. Obviously someone wasn’t doing their job. I find this appalling that this airline would treat it’s customers, the people that generate revenue for the airline, like nothing. I just wanted to let you know about this shocking experience on an airline I had expected much more from and wanted to tell you that I may not bring my service back again.
Regards,
Stuart Schechter
Mileage Plus Member #03211139853
http://img185.imageshack.us/img185/7228/ua1rc0.jpg
http://img503.imageshack.us/img503/8620/ua2tj9.jpg
To whom it may concern,
Hello, My name is Stuart Schechter and I recently had an unpleasant and gross experience onboard one of your flights. I was travelling on United flight 426 servicing Jackson Hole to Denver on March 27th. I got to my seat only to find that the seatback pocket of my seat had not been cleaned or restocked at all. The magazine was still creased to a page and there were wrappers for “Biscoff” Waffers in the pocket, not to mention the used tissues that were lying next to it. But that was not all, the magazine that I just mentioned, the cover of it was STUCK to the seatback pocket by a wadded up piece of gum. How lovely, I just had a great skiing vacation and I chose to fly United because I thought it would be a pleasant, sanitary experience, but much to my surprise, it was not and I don’t know if United will be getting my service again. I have included pictures at the end of this email outlining the aforementioned trash.
On another note, on my trip out to Jackson on United 361 on March 21st, I left a valuable radio worth $100 on the plane. I am an aviation enthusiast and I had been listening to the aircraft communications before I got on the plane. When I got on the plane I must have left it in the seatback pocket of the aircraft and after realizing this, I went to a customer service agent in Denver on my return trip home to get the number for lost and found to see if they had it. The agent told me to leave a message and they would get back to me if they had it. I got the number and, to my dismay, was not even able to leave a message, the mailbox was full. Obviously someone wasn’t doing their job. I find this appalling that this airline would treat it’s customers, the people that generate revenue for the airline, like nothing. I just wanted to let you know about this shocking experience on an airline I had expected much more from and wanted to tell you that I may not bring my service back again.
Regards,
Stuart Schechter
Mileage Plus Member #03211139853
http://img185.imageshack.us/img185/7228/ua1rc0.jpg
http://img503.imageshack.us/img503/8620/ua2tj9.jpg