Aviation News

October 11, 2012

Qantas Fined $100,000 For Breaking Fee Disclosure Rules

More articles by »
Written by: admin
Tags: , , ,
Qantas Boxing Kangaroo Boeing 747-400. (Photo by Jason Rabinowitz)

Qantas has been fined $100,000 by the US Department of Transportation for inadequately disclosing checked baggage fees on its website.

Interestingly, while the DOT has been handing out fines left and right for the strict fee disclosure rules that took effect this year, this violation actually occurred during the more lenient days of 2011. But a rule is a rule, and Qantas admits they broke it.

According to the DOT complaint:
“For a period of time in the Fall of 2011, Qantas displayed on numerous websites fare advertisements that omitted taxes and fees but did not, as required for such ads, link to a web page that provided an immediate visible display of those taxes and fees. Rather, after clicking on the advertised fare, the consumer was taken to a landing page where the consumer had to scroll to the bottom of the page to view the nature and amounts of the additional taxes and fees.”

For its part, Qantas told the DOT the problem was fixed as soon as they became aware of it, and thinks that very few customers would have been confused by it.

As is often the case in these situations, the DOT reached a $40,000 compromise Qantas, of which Qantas only has to pay half as long as they keep their nose clean for a year.



About the Author

admin





 
 

 

Friday Photos: The NYCAviation/PHX Spotters LAX Meetup Is Next Month!

With the 4th Annual NYCAviation & PHX Spotters Meetup about a month away, we take a look at photos from the various spotting locations around LAX.
by NYCAviation Staff
0

 
 

Left Behind by the On-Time Machine

On-time departures are a critical aspect of airline operations and how they are viewed by the flying public. However, is it worth sacrificing passenger satisfaction in some instances in order to stay on time?
by Brad Tate
1

 

 

Qantas Swings Back Into Profit After An Aggressive Restructuring

After a number of dark years for the airline's finances, things are finally starting to look up for Qantas as they have begun to return to profitability.
by Zina Aziz
0

 
 

FAA Proposes Rules For Commercial Unmanned Aircraft System Operations

At a press conference on Sunday, the FAA announced the long-awaited proposed rules for commercial use of small unmanned aircraft systems (UAS). Here's what drone operators can expect.
by Ben Granucci
0

 
 

Is Qantas Really the Safest Airline?

Qantas history is scarred by at least seven fatal incidents prior to 1951, and the carrier has been perfect ever since. Its record is an outstanding one.
by Patrick Smith
0