Aviation News

November 11, 2011

Virgin America’s Website Disaster Continues: Final Call

The US Navy Blue Angels flyby in tight formation
Photo of the [Veterans] Day: The US Navy Blue Angels flyby in tight formation. (Photo by John Musolino)
The US Navy Blue Angels flyby in tight formation

Photo of the (Veterans) Day: The US Navy Blue Angels flyby in tight formation. (Photo by John Musolino)

• As Virgin America enters the third week of its disastrous website and scheduling software upgrade with no end in sight, will the normally tech-forward airline be able to recover not only from the technical gaffes, but its awful customer service and PR response? [CBS News]

• A new airliner missile defense technology on display at the Dubai Airshow would spray fuel out the back of the plane and then ignite it with a laser, attracting the heat-seeking missile away from the plane. What could go wrong? [Aviation Week]

• A Missouri war memorabilia collector sold a Vietnam-era incendiary flare to a buyer in Japan, thinking it was a training dummy. US Customs and Border Protection x-ray screeners at Chicago’s O’Hare Airport, however, discovered it was a live, phosphorous-based device capable of burning at up to 5,000 degrees before it was loaded onto a plane for shipment. [AvStop]

• The wing of an American Airlines MD-80 smacked a fire truck at Dallas Fort Worth International Airport today. No one was injured, but the fire truck was responding to a medical emergency that had occurred during the flight. [NBC DFW]

• Five US Army Apache helicopters enroute to Fort Drum were forced to land in a western NY field last night when their blades got covered with ice. [News Channel 9, Syracuse]


  • Anonymous

    I still can’t make my reservations and they’re no longer communicating
    via Twitter. It’s funny how the systems are down, but prices continue to
    rise… Why would a company try to launch a major web update during the busiest travel time of the year?